Laundry Palace
Terms & Conditions
These Terms & Conditions apply when you use Laundry Palace services including laundry, dry cleaning, ironing, alterations, shoe cleaning, bag cleaning, carpet cleaning, sofa cleaning, curtain cleaning, household fabric care, and related garment-care services.
By using our services, you agree to these Terms & Conditions. Specific services, treatment suitability, pricing, and expected turnaround are confirmed at drop-off, pickup, or after initial inspection.
Please inspect items before submission, remove valuables from pockets, inform staff about stains, fabric sensitivity, special-care requirements, and note any pre-existing damage on the receipt where applicable.
Payment is due upon pickup or delivery as applicable. Accepted methods include cash, bank transfer, and approved digital payments. Final pricing may change after inspection based on fabric, stains, urgency, size, and item condition.
Service Terms
- We offer dry cleaning, laundering, steam ironing, alterations, garment care, shoe cleaning, carpet cleaning, sofa cleaning, curtain cleaning, and other related services.
- Items contaminated with hazardous substances such as chemicals, bodily fluids, or unsafe materials may be refused. Disclosure is mandatory.
- We reserve the right to refuse service for unsafe items, non-payment, inappropriate behavior, or items unsuitable for cleaning.
- Urgent or same-day service, where available, is subject to item type, workload, pickup feasibility, and additional charges.
- Coupons, discounts, and promotional offers are non-transferable, subject to their stated terms, and cannot be combined unless specifically mentioned.
Pickup & Delivery
- Free Pickup & Delivery is available on minimum billing amount of Rs. 1000 or above.
- Pickup and delivery must be at a feasible distance/location from the respective store.
- Customers should share the correct address, Google Map location, mobile number, item count, and service required.
- Store or rider coordination may vary based on route, timing, load, and operational feasibility.
Liability, Claims & Item Care
Liability is limited to 10 times the cleaning cost per item. High-value or delicate items must be declared in advance if extended coverage or special assessment is required.
We are not liable for risks beyond our control, including color fading, shrinkage, weak fabric, age-related deterioration, prior damage, poor dye quality, embellishment issues, or fabric flaws.
Issues must be reported within 24 hours of pickup from store or delivery at premises. Disputes unresolved through customer service may be subject to mediation, legal proceedings, or Arbitration Rules of DLAI.
Unclaimed Items, Bills & Alterations
- Storage fees may apply for items unclaimed after 15 days from the delivery due date.
- Items unclaimed after 60 days from the delivery due date may not be returned or compensated, and Laundry Palace will not be responsible for missing or lost items after that period.
- Lost claim bills or invoices require valid ID and may require a service fee for item retrieval. Proof of ownership may be requested without a bill or invoice.
- Alterations and repairs are performed as per customer instructions. We may suggest adjustments but are not liable for unsatisfactory fit unless caused by our error.
Privacy, Law & Agreement
- Personal information is used only for service purposes. Payment details are securely processed through approved methods.
- Terms may be updated periodically. Continued use of the service after changes means acceptance of updated terms.
- These terms are governed by the laws of Maharashtra State. Disputes fall under the jurisdiction of local courts and may be subject to Arbitration Rules of DLAI.
- If any clause is deemed invalid, the remaining terms continue to remain enforceable.
- These Terms & Conditions constitute the full agreement between the customer and Laundry Palace for service use.
Branch Contact Information
Shop No. 1 & 2, Sai Saran CHS, Plot No. 103 & 104, Sector 12E, Navi Mumbai - 400709.
Branch: 9619997939
Rider: 9619999739
Shop No. 9, Vishnu Vihar CHS, Plot No. 40, Sector 4, Kharghar, Navi Mumbai - 410210.
Branch: 9619997919
Rider: 9619999719
Shop No. 7, Shagun CHS, Plot No. 433, Sector 1, Ghansoli - 400701.
Branch: 9619997949
Rider: 9619999649
Shop No. 6, A1 Building, MM City, Survey No. 125, Hissa No. 1, Shilphata, Thane - 400612.
Branch: 9619997969
Rider: 9619999769
For service questions, pricing clarification, claims, or branch support, contact Laundry Palace before submitting special-care or high-value items.
Contact Laundry PalaceWebsite: www.laundrypalace.co.in
Email: info@laundrypalace.co.in