Laundry Palace
Privacy Policy
This Privacy Policy explains how Laundry Palace collects, uses, stores, and shares personal information when you visit laundrypalace.co.in, contact a branch, or request laundry and garment-care services.
Last updated: 25 July 2026
We may collect your name, mobile number, service area, pickup or delivery address, Google Map location, selected service, item details, photographs, enquiry text, and other information you choose to share.
Our website and security providers may process IP address, browser and device details, referral information, pages visited, timestamps, cookies, and security signals needed to operate, protect, and improve the website.
When you use our services, we may retain branch, order, invoice, payment-status, garment-care, complaint, and customer-support records. We do not ask you to submit card or bank credentials through this website.
How We Use Information
- Respond to enquiries and confirm pickup, delivery, service availability, pricing guidance, and branch support.
- Process and manage laundry, dry cleaning, pressing, shoe, bag, curtain, carpet, sofa, soft toy, and related garment-care requests.
- Communicate about an order, service issue, feedback, promotion, or customer-support request.
- Prevent misuse, fraud, spam, and security threats and maintain website reliability.
- Meet accounting, legal, dispute-resolution, and record-keeping obligations.
WhatsApp & External Services
If you choose a WhatsApp link, telephone link, Google Maps link, social-media profile, or another external service, that provider processes information under its own terms and privacy policy. Please avoid sending sensitive financial, identity, or medical information in an enquiry.
Sharing, Cookies & Retention
Information may be handled by staff, branch teams, pickup or delivery personnel, website hosting, security, email, form, communication, accounting, and technical service providers only as needed for their role.
The site may use essential cookies and similar technologies for forms, preferences, performance, fraud prevention, and bot protection. Browser settings can restrict cookies, but doing so may affect website functions.
We keep personal information only as long as reasonably necessary for service delivery, support, legitimate business records, legal compliance, security, and dispute handling, after which it is deleted or anonymised where practical.
Your Choices & Rights
You may ask us to explain what personal information we hold about you, correct inaccurate information, withdraw consent for optional communications, or request deletion where retention is not required for an active service, legal obligation, security matter, or dispute. We may need to verify your identity before acting on a request.
Security, Children & Policy Updates
We use reasonable administrative and technical safeguards, but no internet transmission or storage system can be guaranteed completely secure. Our services are intended for adults arranging household or business garment care and are not directed to children. We may update this policy when our practices, services, or legal obligations change; the latest version and update date will appear on this page.
For privacy questions or requests, contact Laundry Palace and include enough information for us to identify the relevant enquiry or service record.
Email info@laundrypalace.co.inMain WhatsApp: +91 91672 28381
Website: www.laundrypalace.co.in